Replacement and returns

The buyer has the right to cancel the order any time before it is submitted to the courier company, and within 7 days after handing over the goods. Return of goods of proper quality is possible, if the product has retained its marketable appearance, consumer properties, and there is a document confirming the fact and conditions of purchase of the specified goods. The seller reserves the right to refuse to accept the goods if there are traces of their use. If the buyer rejects the goods of proper quality, the sum paid by the buyer, excluding the seller's costs of delivering the returned goods from the buyer, shall be returned to the buyer no later than 10 days from the date of the buyer's request and the return of the goods.

If a defect is found in the goods, the buyer is entitled to file one of the following claims with the seller:
- To request a replacement with similar goods (the same trade mark and/or article number);
- Replace with the same product of a different model (article), with a corresponding adjustment of the purchase price;
- claim a proportionate reduction of the purchase price;
- to demand a refund of the purchase price.

Customer complaints about returns of goods are accepted by e-mail info@kamenskaya.store.